When communicating with council officers one is sometimes reminded of surrealism, perhaps it’s me, what do you think?
Subject:
Re: Complaint against Thanet District Council
Date:
02/09/2008 13:21:54 GMT Standard Time
From:
Michael ChildReply To:
To:
richard.samuel@thanet.gov.ukHi Richard
Thanks for your letter (below) received today, unfortunately it doesn't actually address my complaint.
Can I reiterate that my complaint is: Thanet District Council has chosen to restrict access to comments on the UKPlanning website, that is on the public facing part of the website only.
As I have pointed out before I can't complain about which documents are missing until the public access restrictions are lifted, as I can't see what is missing.
I have just looked at the planning website and public access is still restricted, why?
Mr M Child
72 King Street
Ramsgate
Kent
0Th 8NY
Our ref: RS/vwYour ref:Date: 29 August 2008Call Direct (01843) 577002
Richard Samuel
Chief Executive
Direct line:
01843 577002
thanet
district council
Thank you for your email of 15th August indicating that you wished me to review the Councils responses to your complaint.
Your complaint was that the Council had in the past chosen to not provide full functionality on the UK planning portal in that certain documents are not automatically available on line.
I regret that the senior officers who took the original decision some 6 or 7 years ago are no longer employed by the Council so it has not been possible to verify the precise details of the discussions and options considered at the time. I am therefore unable to determine whether the decision was taken for financial or technical reasons. However I can concede that access to the UK planning portal on Thanet planning applications is limited to some degree. I believe that better on line facilities are possible to achieve and we are working towards that objective. I have instructed all services to move towards full electronic data management of their activities and a programme of work is in development to achieve this aim. I am pleased to say that the planning service is at the forefront of the programme as we recognise the importance of this service to the public.
Having made my comments above I must point out that full public access is and always has been available on all planning records at all times and the Council fully complies with the law in this regard. There is no legal requirement to provide electronic access to planning records although it is of course good practice to do so. I do not consider therefore that the Council’s approach is created any disadvantage to you or any other resident as the records you were interested in have always been open to inspection by you. I do accept however that you may have been inconvenienced.
I have confirmed to you that it is my intention to ensure in due course that members of the public should be able to view all planning documents whether current or historic via the Council’s web site. The Council will however offer a service to residents who do not have access to the internet and a facility to view electronic files will be available at Thanet Gateway Plus.
I am grateful to you for highlighting this matter and I hope you now understand that it was already the Council’s intention to move in the direction you have suggested to improve our service.
Yours sincerely
Richard Samuel Chief Executive
Click here for some of the previous correspondence