This complaint relates to the council’s events sites and results from my trying to get information about the New Year fireworks events in Thanet.
In a message dated 25/01/2012 08:22:36 GMT Standard Time, *******@Thanet.gov.uk writes:
Dear Mr Child
Customer Feedback Reference:33343/1962152
Regarding Firework displays over the Christmas and New Year period.
Thank you for your recent communication which was received on 11/01/2012.
The council’s main website, www.thanet.gov.uk offers community groups and event organisers the facility to publish information about events, and these websites rely on this information being generated and published.
The warming words website is a literacy project and only features literacy based events. However, events have not been updated for January as there have been no events organised.
Unfortunately, the Council and Visit Thanet were not informed about the fireworks event in Ramsgate which took place and this is why this event wasn’t published on our websites.
The fireworks event in Broadstairs was not published because the decision to cancel the event was taken over the Christmas period and the council’s offices were closed.
We hope that this resolves the matter to your satisfaction.
If you are not happy with our response, you may write to us with your reasons within the next ten working days, requesting a further review.
In order for us to respond as efficiently as possible, please ensure that you quote the above reference number and address your communication to Amanda Buckingham - Customer Feedback Co-ordinator, Business Services.
Corporate Information and Improvement Manager