Thursday, 23 April 2009

Are Thanet District Council massaging complaints figures?

I am trying to find out if Thanet District Council is massaging its complaints figures as I made a complaint using their online complaints form in February that hasn’t appeared on their list of complaints on their website.

Click here for their February figures at the moment like the question about life the universe and everything the answer is 42, that is 42 complaints for the month.

I wonder if anyone else who reads this blog has complained to the council about anything in the last year, if so you can check it was recorded by clicking here and going to the bottom of the page where there are a series of links to lists of complaints for the months they were submitted in, would appreciate it if anyone finding a complaint they made doesn’t appear on the list would let me know.

It is always difficult to say with the council and their use of the internet if it’s just another of their series of errors or if they are genuinely using it to conceal information and deliberately publishing misleading figures.

When I email their IT department pointing out errors to them I often don’t receive any reply so it is difficult to tell if they have received the information or not.

The amount of council workers time that must be wasted because they don’t publish documents in the public domain as a matter of course must be colossal.

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